About portia

I’m a certified medical billing & revenue cycle management consultant with over 21 years of hands-on experience helping physician practices transform their financial operations — all while keeping integrity and excellence at the center.

Over the past two decades, I’ve worked with private practices, multi-specialty clinics, and healthcare organizations across the U.S., serving as both a billing specialist and a trusted advisor. My expertise covers the entire revenue cycle, from patient registration to payment posting and reporting — but my true specialty is uncovering hidden revenue, optimizing in-house systems, and empowering teams to take control of their RCM processes with confidence.

✅ Full Revenue Cycle Management (RCM):

• Patient scheduling & registration workflows
   
• Insurance verification & benefits coordination
   
• Coding, charge entry, and claim submission
   
• Payment posting & reconciliation
   
• Patient statements & collections
   
• Reporting & performance analysis
   

✅ Accounts Receivable (A/R) Recovery & Follow-Up:

• Aging A/R cleanup projects
   
• Denial management and appeals
   
• Reconsideration requests and payer escalations
   
• Developing internal A/R workflows to prevent backlog
   
• Training staff on proactive follow-up strategies
   

✅ In-House Billing System Development:

• Building scalable, efficient, and compliant internal billing departments
   
• Creating customized Standard Operating Procedures (SOPs)
   
• Training and coaching front-end and back-end staff to align their efforts
   
• Advising on EHR and billing software setup to maximize efficiency
   

Over the years, I’ve helped practices recover hundreds of thousands of dollars in lost or delayed revenue, reduce A/R aging, increase clean claim rates, and streamline processes to improve cash flow and reduce stress.

But what truly sets me apart is my Kingdom-aligned approach — I believe every business should operate in integrity, serve its patients and staff well, and build a legacy of excellence. I bring not just expertise, but also compassion, patience, and a heart for teaching.

Whether you’re just starting to build your in-house billing system, struggling with A/R, or need hands-on training for your team, I’m here to equip your practice for long-term success — so you can focus on what matters most: providing excellent patient care.